Terms of Service

Last updated: May 8, 2026

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Terms of Service

Last updated: February 28, 2026

1. Company Information

These Terms of Service are provided by CORE Rafał Czerny-Zwolak, NIP: 5492454381, ul. Kwiatowa 5, Babice 32-600, Poland, referred to in these Terms as the Company, we, us, or our.

Contact: [email protected]

2. Scope and Definitions

These Terms apply to GetPadelFlow, including the website, landing pages, application, account functionality, booking functionality, calendar integrations, payment functionality, and related services, together referred to as the Service.

For the purposes of these Terms:

• Service means GetPadelFlow and all related websites, applications, features, tools, pages, and services provided by us.
• User means any person accessing or using the Service.
• Customer means a business, club, organization, or individual that creates an account, subscribes to, purchases, or uses GetPadelFlow for business or operational purposes.
• Club means a padel club, sports facility, business, or organization using GetPadelFlow to manage bookings, schedules, payments, availability, or related operations.
• End User means a person interacting with a Customer’s or Club’s booking flow, calendar, payment flow, or related functionality.
• User Content means information, data, text, files, calendar data, booking data, business data, or other content submitted, uploaded, created, synchronized, or otherwise provided through the Service.
• Third-Party Services means external providers used to operate or integrate with the Service, including Supabase, Resend, Google Calendar / Google APIs, PostHog, Stripe, Polar, hosting providers, and infrastructure providers.
• Subscription means a paid plan, recurring service, paid feature, or other paid access to the Service.
• Fees means all amounts payable for use of the Service, including subscription fees, usage fees, payment processing fees, or other charges shown at checkout or in the Service.

3. Acceptance of Terms

By accessing or using the Service, creating an account, enabling an integration, making a payment, or using any GetPadelFlow feature, you confirm that you have read, understood, and agree to these Terms and our Privacy Policy available at /privacy-policy.

If you use the Service on behalf of a company, club, organization, or other legal entity, you confirm that you have authority to bind that entity to these Terms.

If you do not agree to these Terms, you must not use the Service.

4. Eligibility and Account Registration

You must be at least 16 years old to use the Service. If you are under the age of majority in your jurisdiction, you may use the Service only with consent and supervision of a parent or legal guardian.

To access certain features, you may need to create an account. You agree to provide accurate, current, and complete information and to keep it updated.

You are responsible for:

• Maintaining the confidentiality of your account credentials.
• All activity that occurs under your account.
• Ensuring that your users, employees, contractors, administrators, and representatives use the Service in compliance with these Terms.
• Promptly notifying us of any unauthorized account access or security issue.

We are not responsible for losses caused by your failure to secure your account credentials.

5. Description of the Service

GetPadelFlow is a software service designed to help padel clubs and related businesses manage operational workflows, which may include:

• Court, resource, and availability management.
• Booking and reservation management.
• Calendar synchronization.
• Customer and participant management.
• Payment, checkout, subscription, and billing flows.
• Transactional notifications and service emails.
• Product analytics and operational insights.
• Related administrative tools and integrations.

Specific features may depend on your plan, configuration, country, enabled integrations, and third-party provider availability.

We may add, modify, suspend, or remove features from time to time.

6. Permitted Use

You may use the Service only for lawful purposes and in accordance with these Terms.

Permitted use includes:

• Browsing information about GetPadelFlow.
• Creating and managing an account.
• Managing club, business, booking, scheduling, payment, and calendar-related workflows.
• Communicating with us through available channels.
• Using integrations and third-party services made available through the Service.
• Managing bookings, reservations, and related operational data for your club or business.

7. Prohibited Use

You agree not to:

• Use the Service in violation of applicable law or third-party rights.
• Use the Service for fraudulent, misleading, harmful, abusive, or unlawful activity.
• Attempt unauthorized access to systems, accounts, data, infrastructure, or integrations.
• Disrupt, overload, interfere with, or compromise the operation, security, or availability of the Service.
• Reverse engineer, decompile, disassemble, or attempt to extract source code, except where prohibited by law.
• Use automated methods to scrape, copy, abuse, spam, or overload the Service.
• Circumvent usage limits, access controls, payment requirements, or security measures.
• Impersonate another person or organization.
• Submit false, inaccurate, illegal, offensive, harmful, or infringing content.
• Upload malware, malicious code, or content designed to disrupt systems.
• Use the Service to send unauthorized marketing, spam, or unlawful communications.
• Use the Service in a way that could damage the reputation, security, or operation of GetPadelFlow or its providers.
• Resell, sublicense, rent, or commercially exploit the Service unless expressly agreed in writing.

8. Customer Responsibilities

Customers and Clubs are responsible for their own use of the Service and for all data, workflows, and decisions made through their accounts.

You are responsible for:

• Ensuring that booking, pricing, availability, cancellation, refund, and operational information entered into the Service is accurate.
• Managing your own relationship with End Users, customers, players, staff, and participants.
• Handling disputes with End Users, including booking disputes, attendance disputes, refunds, cancellations, and service quality issues.
• Complying with laws applicable to your business, including consumer protection, tax, accounting, employment, data protection, and sector-specific regulations.
• Obtaining all consents, permissions, and authorizations required to process data through the Service.
• Ensuring that your use of Google Calendar, Stripe, Polar, Resend, Supabase, PostHog, or other integrations complies with applicable third-party terms.

Unless expressly stated otherwise, GetPadelFlow is a technology provider and does not operate your club, provide padel services to End Users, or act as a party to bookings between Clubs and End Users.

9. Bookings, Cancellations, and End User Relationships

GetPadelFlow may allow Customers and Clubs to create, manage, modify, or cancel bookings and reservations.

The Customer or Club is solely responsible for:

• Setting booking rules.
• Setting prices and availability.
• Defining cancellation and refund policies.
• Communicating with End Users.
• Providing the booked services.
• Resolving booking-related complaints or disputes.

We are not responsible for the quality, availability, safety, legality, or delivery of services offered by Customers or Clubs to End Users.

Where GetPadelFlow provides booking tools, those tools are provided to support the Customer’s operations and do not create a direct service relationship between GetPadelFlow and the End User unless expressly stated otherwise.

10. Payments, Subscriptions, Billing, and Taxes

Certain parts of the Service may require payment. Payments, subscriptions, checkout, billing, and related operations may be processed by third-party providers such as Stripe and Polar.

By purchasing or subscribing to a paid feature, you agree to pay all applicable Fees shown at checkout, in the Service, or otherwise agreed with us.

Unless stated otherwise:

• Fees are charged in the currency shown at checkout.
• Subscriptions may renew automatically unless cancelled before the renewal date.
• You authorize us and our payment providers to charge applicable Fees using your selected payment method.
• You are responsible for maintaining accurate billing and payment information.
• You are responsible for any applicable taxes, duties, or government charges, unless they are collected and remitted by us or a payment provider.
• Fees are non-refundable except where required by law or expressly stated in a separate written agreement, checkout page, or refund policy.

We do not store full payment card details. Payment information is handled by third-party payment providers.

We may change pricing, plans, features, or billing models from time to time. Where required, we will provide notice of material pricing changes before they take effect.

11. Free Trials, Beta Features, and Early Access

We may offer free trials, beta features, preview features, or early-access functionality.

Such features may be incomplete, experimental, unstable, or subject to change. We may modify, suspend, or discontinue them at any time.

Beta, preview, or early-access features are provided without warranties and should not be relied on for critical operations unless we expressly state otherwise.

12. Third-Party Services and Integrations

The Service may use or integrate with third-party services, including:

• Supabase for database, authentication, storage, and backend infrastructure.
• Resend for transactional email delivery.
• Google Calendar / Google APIs for calendar synchronization and scheduling integrations.
• PostHog for product analytics, subject to consent where required.
• Stripe for payment processing, billing, checkout, subscriptions, invoices, and fraud prevention.
• Polar for payment, billing, checkout, subscription, and monetization infrastructure.
• Hosting, infrastructure, monitoring, and security providers required to operate the Service.

Third-party services are governed by their own terms, privacy notices, security practices, and availability. We are not responsible for third-party services’ independent acts, omissions, policies, outages, or changes.

Your use of integrations may require you to accept additional third-party terms or grant permissions to access certain data, such as calendar events or payment information.

We may suspend or limit integrations if required for security, compliance, provider policy changes, or service reliability.

13. Google Calendar Integration

If you enable Google Calendar integration, you authorize GetPadelFlow and its relevant service providers to access, process, create, update, synchronize, or delete calendar-related data as necessary to provide the enabled functionality.

You are responsible for ensuring that:

• You have the right to connect the relevant Google account or calendar.
• Calendar data synchronized through GetPadelFlow is accurate and lawful.
• Your use of calendar synchronization complies with applicable obligations toward staff, customers, players, and other affected individuals.

You may disconnect the Google Calendar integration where supported. Some previously synchronized data may remain where necessary for operational, legal, security, or backup purposes.

14. Transactional Emails and Notifications

The Service may send transactional or service-related emails and notifications, including:

• Account messages.
• Booking confirmations.
• Booking updates or cancellations.
• Calendar synchronization messages.
• Payment confirmations.
• Subscription and billing notices.
• Security alerts.
• Support and operational communications.

These communications are part of the Service and may be necessary for account, booking, payment, or security functionality.

15. User Content and Data

You retain ownership of User Content you submit, upload, create, or synchronize through the Service.

You grant us a non-exclusive, worldwide, royalty-free license to host, store, process, transmit, display, and use User Content only as necessary to:

• Provide, maintain, secure, and improve the Service.
• Operate integrations and third-party services.
• Process bookings, payments, notifications, and calendar synchronization.
• Provide support.
• Comply with legal obligations.
• Enforce these Terms.

You confirm that you have all rights, permissions, and legal bases necessary to provide User Content to the Service.

We may remove or restrict User Content if we reasonably believe it violates these Terms, applicable law, third-party rights, or security requirements.

16. Data Protection and Privacy

Our processing of personal data is described in our Privacy Policy available at /privacy-policy.

Customers and Clubs may act as independent controllers of personal data they collect from End Users, staff, players, or other individuals. In such cases, the Customer or Club is responsible for providing appropriate privacy notices, obtaining required consents, and complying with applicable data protection laws.

Where required, additional data processing terms may apply.

17. Intellectual Property

Unless stated otherwise, all rights, title, and interest in the Service, including software, source code, design, layout, branding, trademarks, logos, text, graphics, user interface elements, databases, and documentation, are owned by the Company or its licensors and are protected by applicable intellectual property laws.

These Terms do not transfer ownership of the Service or any intellectual property rights to you.

You may not copy, modify, distribute, sell, rent, sublicense, publicly display, create derivative works from, or commercially exploit any part of the Service unless expressly allowed by us in writing.

18. Feedback

If you provide feedback, suggestions, ideas, bug reports, or feature requests, you grant us the right to use them without restriction or compensation to you.

We may use feedback to improve, develop, market, or modify the Service.

19. Availability, Maintenance, and Changes

We aim to provide a reliable Service, but we do not guarantee uninterrupted, error-free, or always-available operation.

The Service may be unavailable due to:

• Maintenance.
• Updates.
• Technical issues.
• Security incidents.
• Third-party service outages.
• Network or infrastructure failures.
• Legal or compliance reasons.
• Events outside our reasonable control.

We may modify, suspend, or discontinue parts of the Service at any time, including features, integrations, plans, or availability.

20. Disclaimer of Warranties

The Service is provided on an “as is” and “as available” basis.

To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, availability, accuracy, reliability, and suitability for your specific business needs.

We do not guarantee that:

• The Service will meet all of your requirements.
• The Service will be uninterrupted, secure, or error-free.
• Data entered into the Service will always be accurate, complete, or recoverable.
• Third-party integrations will always remain available or unchanged.
• Bookings, payments, calendar events, or notifications will always be processed without delay or error.

You are responsible for verifying important operational, booking, payment, and calendar information.

21. Limitation of Liability

To the maximum extent permitted by law, the Company is not liable for:

• Indirect, incidental, special, consequential, exemplary, or punitive damages.
• Loss of profits, revenue, goodwill, business opportunities, or anticipated savings.
• Loss, corruption, or unavailability of data.
• Business interruption.
• Booking errors, missed reservations, calendar synchronization issues, payment failures, or notification delays.
• Third-party service failures, outages, policy changes, or security incidents.
• Claims between Customers, Clubs, End Users, players, staff, or other third parties.

To the maximum extent permitted by law, our total aggregate liability for all claims arising out of or relating to the Service is limited to the greater of:

• The amount paid by you to us for the Service in the three months before the event giving rise to the claim; or
• The minimum amount required by applicable law.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

22. Indemnity

You agree to indemnify and hold harmless the Company from claims, damages, liabilities, losses, costs, and expenses, including reasonable legal fees, arising from:

• Your use or misuse of the Service.
• Your breach of these Terms.
• Your User Content.
• Your violation of law or third-party rights.
• Your business operations, bookings, cancellations, refunds, customer relationships, or services provided to End Users.
• Your use of third-party integrations.
• Claims brought by your End Users, customers, players, staff, contractors, or business partners.

23. Suspension and Termination

We may suspend, restrict, or terminate access to the Service, in whole or in part, if:

• You breach these Terms.
• You fail to pay applicable Fees.
• Your use creates security, legal, operational, or reputational risk.
• We are required to do so by law or a third-party provider.
• Your account is used for fraudulent, abusive, or unlawful activity.
• Continued access could harm the Service, other users, or third parties.

You may stop using the Service at any time. You may cancel paid subscriptions using the available account, billing, or provider-managed cancellation tools, where applicable.

Termination or cancellation does not affect amounts already due, legal obligations, accrued rights, or provisions intended to survive termination.

24. Consumer Rights

Nothing in these Terms limits mandatory consumer protection rights that cannot be waived under applicable law.

If you use the Service as a consumer, you may have additional rights under the laws of your country of residence.

If you use the Service on behalf of a business, club, company, or organization, you confirm that you are using the Service for professional or business purposes.

25. Governing Law and Disputes

These Terms are governed by the laws of Poland, without prejudice to mandatory consumer protection rights under applicable law.

Courts competent for the Company’s registered activity location in Poland shall have jurisdiction, unless mandatory law provides otherwise.

Before starting formal proceedings, we encourage you to contact us at [email protected] so we can try to resolve the issue informally.

26. Severability, Waiver, and Entire Agreement

If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force and effect.

Failure to enforce any provision of these Terms is not a waiver of that provision.

These Terms, together with the Privacy Policy and any applicable order, checkout, subscription, or data processing terms, form the entire agreement between you and us regarding the Service.

27. Changes to These Terms

We may update these Terms from time to time.

The updated version will be posted on this page with a revised “Last updated” date. Where required by law or where changes are material, we may provide additional notice.

Your continued use of the Service after updated Terms become effective means you accept the updated Terms.

28. Contact

For questions regarding these Terms, contact:

[email protected]